QuickBooks 2023 Not Responding/Stopped Working Or Crashed Error


If QuickBooks does not react or stops working, you may need to fix the company and programme files associated with the accounting software, as well as replace the QBWuser.INI file with a new one. Furthermore, updating Windows and accounting software is required to check for possible remedies via update patches. Because a multitude of issues might cause QuickBooks to crash unexpectedly, you must go through each method in this post to discover the issue and resolve this error.

When QuickBooks isn’t responding, your accounting data is entirely safe in the vast majority of circumstances. However, in some circumstances, you may need to use the verify and rebuild utility, as well as the QuickBooks diagnostic tool, to resolve the mistake. You can use the repair utility instead of deleting the accounting programme to avoid having to reset your preferences. Please make a backup of your accounting data before proceeding with the solutions in this post.

QuickBooks software is used by many business owners and entrepreneurs for payroll processing, bookkeeping, accounting, and other functions. However, when customers launch QuickBooks Desktop, they may see an error or the screen may simply freeze, refusing to respond to any commands. When users attempt to launch QuickBooks Desktop, error messages such as QuickBooks is not responding/has stopped working/freeze show on the screen. So, why does this happen, you might ask? There are numerous variables that can cause such problems. Corrupted Windows operating system files or missing QBWUSER.INI files are two of the most typical causes. When this occurs, the following error notice shows on your screen: QuickBooks has stopped working

It can be aggravating to cope with at times because it has halted all of your efforts. As a result, you must make the necessary corrections as quickly as feasible. Before you do so, you should educate yourself on the most likely reasons of the problem; we feel that this will make troubleshooting much easier!

What Is the QuickBooks Error Not Responding?

You may occasionally encounter a problem in which the QuickBooks programme unexpectedly closes while working on the software. QB may display an error message stating that “a issue caused the programme to cease working properly, or Windows is looking for a solution to the problem.” This type of error can be quite inconvenient for you because it impedes the smooth operation and may even result in the loss of unsaved data.

Reasons for QuickBooks Not Responding

A variety of circumstances can contribute to this inaccuracy. Here are some of the most common causes of this error:

  • The file “QBWUSER.INI” has been corrupted or is missing.
  • A faulty operating system could be to blame for this issue.
  • There is a disagreement in a programme file.
  • Minimal system configuration or prerequisites exist.
  • When a storage device, such as a hard drive or solid-state drive, is corrupted.
  • The software file for QB has been corrupted.
  • The name of the company is inaccurate or overly long.
  • The number of characters in the QB file exceeds the maximum permitted.
  • Because of an installation error.
  • The QB was improperly or erroneously placed.
  • A licence that is no longer valid or an incorrect key.

QuickBooks Not Responding Or QuickBooks Has Stopped Working/Crashed

It is critical that you can identify the symptoms of the problem so that they can resolve it as soon as possible. So, if you notice any of the following symptoms while using the software, please let us know.

Check out the list of symptoms and signs of common QuickBooks not responding errors below:

  • The QB software will not start automatically.
  • Users may experience small lags and slowdowns.
  • On the screen, an error notice displays in the form of a window.
  • When the company’s file is opened, the QB software freezes.
  • The workstation shuts down in an erratic fashion.
  • QB is not responding to the user promptly.
  • The workstation is frozen for a few moments.
  • The rendering takes a long time to complete.

QuickBooks Not Responding/Stopped Working Error Solution

We need to go over a few techniques for resolving this issue because it can be caused by a variety of factors. This will entirely resolve the “QuickBooks not responding Error.”

You must follow the procedures below to remedy this QuickBooks issue:

Step 1: Run the QuickBooks System Repair Tool.

  • Begin by downloading and installing the QuickBooks System Repair Tool onto your computer.
  • Save the file somewhere you can readily find it later; it is strongly advised that you save the files on your desktop.
  • Close any background programmes that are currently executing.
  • After finishing the application, install the QuickBooks File Doctor Tool.
  • When the installation is complete, navigate to the company file and click continue to start the procedure.
  • This process will take around 20 minutes; once completed, restart your machine to complete the process.

Read more: QuickBooks Keeps crashing

Step 2: Change the file name of the QB.INI file.

  • Because updating the.ini file deletes all rundown information, the business file must be reopened and the file name changed.
  • Change the Entitlement file’s name, DataStore.ecml, to something different.
  • Restart the computer and try opening QuickBooks Desktop again.

Step 3: Try to restart your system and disable your anti-virus software for a limited time.

  • To begin, restart the device.
  • If the problem remains, disable both the anti-virus programme and Windows Defender.
  • Restart the device to complete the operation.


That’s all about QuickBooks not responding/crashing/freezing. This page is supposed to be useful in resolving these concerns. Furthermore, correcting such QB errors does not necessitate any additional IT skills. Simply follow each step attentively, and your errors will be readily addressed. You can contact QuickBooks Data Migration Services Expertise via LIVE CHAT if you have any additional questions or need a rapid response to your problem.

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