submit a claim to Lufthansa

How Can I Submit a Claim to Lufthansa Airlines?


Lufthansa is one of the preferred airlines as many commuters choose to reserve a flight seat. You can get huge discounts online at their website and book the flight at the best prices. Sometimes, you face a disturbance, such as flight delays or cancellations from Lufthansa. In this situation, you can get a claim from Lufthansa or reschedule the flight. You can Submit a Claim to Lufthansa online or fill out the request form. Once you find that your flight is canceled, you need to contact customer service to file a claim. 

The respective airport does not want passengers to face any inconvenience while traveling to this airport. They always stand on behalf of their customers and support them in every possible way. A customer can claim in various ways.

Steps to Submit a Claim to Lufthansa:

If you want to submit a refund claim, follow the simple steps below and fill out the form. 

  • Firstly, you can head on to the official website of Lufthansa on your device.
  • After that, you can proceed to the help and contact section.
  • There, you can get the claim request form to get through the representative.
  • You can open the claim or compensation form and select the type of issue.
  • With this, you need to provide the reservation details such as passenger name, flight number, etc. 
  • You can add personal and contact details and describe the issue accordingly. 
  • Once you tap on the submit button, your claim request will be allotted to the representative on the spot. 
  • You will receive the claim within 7-10 working days at your registered email id. 

Other ways to get a claim from Lufthansa:

By phone:

Lufthansa airlines also allow you to talk to the representative on the phone and get the claim. Thus, you need to dial the Lufthansa customer phone number 1 (800) 645-3880 and follow the IVR commands carefully. When you listen to the automated voiceover, your phone will be allotted to the representative. They will help you to file a claim related to your Lufthansa flight journey. 

By chats:

You can also communicate with customer service on the chats for the claim through the below steps:

  • To start, you need to navigate the official website of Lufthansa.
  • Then, you can select the contact section and see the chat option on the right.
  • You need to open the chat handle and get the virtual person online. 
  • You can choose the claim-related query or type it in detail. 
  • When you send it to the online chat person, they will help you with your situation. 

By email:

With the help of email, you can compose the query and send it to the official email id of Lufthansa customer service. They will review the problem and send you the solution on the spot. You can access the official email id from their website.

A person can ask for the claim by mailing it to the official email address of the Lufthansa Airport. Email is the most official way to connect with someone, and this airport provides its official email address on the official website of the respective airport. Passengers must provide all information regarding the flight they must travel with. This will help the passenger and the airport staff in the further procedure for the claim they have filed. If the email cannot help them, then a Lufthansa Customer Phone Number will be provided by the airport authority, which will help the passenger directly connect with the live person presented on the ground 

Via Claim Form – A person can file for the claim through the claim form, which is the best way to file for any claim and this will help in resolving the query instantly. A person can find the claim form through the various steps which are as follows;

  • Go to the official website of Lufthansa
  • Go to the contact-us section
  • Go to the claim and feedback option
  • Fill out the form will all the required information
  • Submit it.

Via chat support – A person can go for the claim through the chat box, which is available on the right corner of the official website of the Lufthansa airport. They can raise their claim query directly, which will be resolved instantly through the chat box only. In the end, this will provide the Lufthansa contract number through which the grievance will be heard and resolved very soon.

By social media:

Lufthansa is also available on social media like Twitter, Instagram, or Facebook. You can follow them and send the claim-related query. A representative will give you the revert immediately. Although, you can get the Lufthansa Contact Number from their social handle and talk to the representative. You can get the social media links from their website on the home page. 

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